At ServiceMaster All Care Restoration of Phoenix, our goal is to quickly restore your property. Depending upon the situation, the water damage drying and restoration process can require up to three phases before being completed.
Phase One – Emergency Service
In Phase One and before any work begins, a Statement of Authorization will need to be signed. Our trained technicians will determine if your flooring is salvageable and can be dried in place. If so, we will use our specialized equipment to extract as much water as possible. Please remember these few tips:
- Our specialized technicians will use penetrating and non-penetrating meters to detect moisture in the structure of your home.
- The technicians will use both high velocity air movers and dehumidifiers to dry the carpet and sub-floor and structure as quickly as possible.
- In order to ensure complete drying, this special drying equipment must be left on for the designated amount of time.
- In some cases the carpet may need to be treated to prevent microbial growth. If the pad cannot be dried in place, technicians will remove the carpet from the tack strip and remove any wet padding to begin the drying process.
- A pad sample will be taken back to our office to be matched and ordered for re-installation.
- If your carpet must be replaced, the technician may recommend removing both the carpet and pad once authorized by the insurance company and/or the customer.
We may need to access to your property during business hours in order to monitor the temperature, humidity and drying equipment as the drying process continues. We will work with you to complete this phase as quickly as possible, with as little interruption as possible.
Phase Two – Reinstallation/Cleaning
It may be necessary to install new pads when reinstalling restored carpeting. Our re-installation process includes re-stretching, reattaching the tack strip, seam repair, and threshold repair and/or replacement. After the carpet is reinstalled it is completely cleaned and deodorized. Even when the carpet and pad is successfully restored through in-place drying, the carpet will still need to be cleaned and deodorized. During this phase, we will also clean any damaged upholstery or other furnishings. Afterwards, our technician will remove any drying equipment that may still be present at this time.
Phase Three – Structural Repairs
If necessary, after the drying process is complete, structural damage is assessed and the repair phase can begin. At this time, drywall, ceilings, and floors will be repaired. If carpet cannot be salvaged, new carpet and pad will be installed. In some cases, it may be appropriate to complete structural repairs before reinstallation and cleaning.
For water damage repair, Phoenix relies on ServiceMaster All Care Restoration. We offer 24 hour emergency water damage restoration. Call 623-486-0700 or 1-877-560-9111 for immediate response.
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We hold many CE classes with the goal of helping the insurance industry and our customers gain a more knowledge as well as gaining CE credits in the process. All CE Classes meet in Tempe, Arizona. The CE classes are informative, interactive and our are worth 3 hours of credit. For any other questions or for more information call us at 623-486-0700.
By taking one of our CE classes, we offer you an opportunity to lower your loss ratio and improve the service you provide to your insureds. The training program is designed to educate you and your staff about how to reduce the size of many of your property losses, also called loss mitigation.