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Fire-Damage-FAQ

If you have experienced a disaster that has left you fire damage, you may have questions.  Here are some answers:

How long will the restoration process take?

Can I clean it myself?

What are some safety concerns?

Can I turn on my heating and air conditioning unit?

What items do I keep in my possession?

How do I keep track of non-restorable items?

Do I need to move out of my property during this process?

Do I need general contractors?

Do my belongings need to be moves away from the premises?

Will I have access to my belongings while they are in storage?

What about special items? Artwork, china, heirlooms, etc.?

Q. How long will the restoration process take?
A. There are varying factors involved in fire damage and smoke damage restoration.  Occasionally it is difficult to predict exactly how long the complete restoration process of your home or business will take.  Our technicians will give you estimates on dates and phases of the restoration project and keep you posted on progress.

Q. Can I clean it myself?

A. For best results, do not try any self-cleaning without first consulting your ServiceMaster All Care Restoration of Phoenix technician. It is important to pretest, use the right cleaning agent for the particular item, mix deodorizing agents with cleaning solutions, and use correct dilution rates to achieve best results.  Our trained technicians use our professional cleaning system products to give you the best chance for complete restoration of your belongings.

Q. What are some safety concerns?

A. Safety is one of our top priorities.  We quickly identify and address all safety hazards during our initial inspection, including debris removal, air quality, electrical hazards, slip and trip hazards, etc.  Any burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation or safe operation. Electrical power may be turned off until evaluation by a licensed electrician.

Q. Can I turn on my heating and air conditioning unit?

A. It is best to not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.

Q. What items after after fire damage do I keep in my possession?

  • Cash/ Checkbooks
  • Flammables/ Gasoline cans
  • Medications
  • Personal documents
  • Pets
  • Stamp/Coin collections
  • Valuable jewelry/ Paintings
  • Weapons/Ammunition

Q. After fire damage, how do I keep track of non-restorable items?

A. We recommend that you make a list of items (including food items) that are determined to be non-restorable. It is best to have a copy for yourself as well as your insurance company.

Q. Do I need to move out of my property during this process?

A. This is ultimately your decision. You should consider all safety issues, odors, electricity, noise from equipment, etc. If you are vacating your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc. of temporary suspension of services.

Q. Do I need general contractors?

A. There are some items that require general contractors, such as drywall/painting, electrical, plumbing, framing/finish carpentry, flooring/carpet, installation of doors, windows, cabinets, post construction clean up, etc. ServiceMaster All Care Restoration specializes in reconstruction after a fire damage or smoke damage.

Q. Do my belongings need to be moves away from the premises?

A. That depends on the source, nature and extent of the fire.  Our technicians will work with you and your insurance claim representative to manage this process.

Q. Will I have access to my belongings while they are in storage?

A. Yes. Our technicians can schedule a time to access your requested items, even while they are in storage.

Q. What about special items? Artwork, china, heirlooms, etc.?

A. Restoration by a specialist is recommended for high value items.  We will work with your insurance claim representative and help you identify those and locate a qualified restorer.

For fire damage repair, Phoenix relies on ServiceMaster All Care Restoration. We offer 24 hour emergency fire damage restoration. Call 623-486-0700 or 1-877-560-9111 for immediate response.

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Because the job’s not done until the job’s done right.

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What Our Clients Say ?

A. N. | Chester Peoria, AZ
July 2020
Disaster Restoration

“If you find yourself ankle-deep in water, call this company. They were able to get to me within two hours of my call, at the end of the business day. Even though Kyle and Chandler got called out to my job before they’d had dinner, they showed up with smiles on their faces as they began the clean-up and dry-out process. For a bad situation, this company and these amazing service guys made it as pleasant as it could possibly be. I hope I never find myself in this situation again, but if I do, this is the company I’ll call.”

P. J. | Chester Peoria, AZ
July 2020
Disaster Restoration

“This is most assuredly the most trustworthy and professional company I could have used for my recent flooding issues. They were there any time I needed to call and always responded in a calming, reassurring manner that left me feeling I was in very good hands. My hat is off to Anna and Katheline for all the time they spent ‘talking me back from the ledge’ and letting me know that things were going to be taken care of. Mahalo my friends! Semper fi, Paul”

S. E. | Chester Peoria, AZ
July 2020
Disaster Restoration

“All employees were very friendly and well mannered. They were very respectful of my family and home. They worked extremely efficiently and were knowledgeable of their job. I am VERY satisfied and want to THANK all who worked on my home. I will certainly recommend your service. Thank you again!”

ServiceMaster-All-Care-Restoration-CE-Classes-

We hold many CE classes with the goal of helping the insurance industry and our customers gain a more knowledge as well as gaining CE credits in the process. All CE Classes meet in Tempe, Arizona. The CE classes are informative, interactive and our are worth 3 hours of credit. For any other questions or for more information call us at 623-486-0700.

By taking one of our CE classes, we offer you an opportunity to lower your loss ratio and improve the service you provide to your insureds. The training program is designed to educate you and your staff about how to reduce the size of many of your property losses, also called loss mitigation.

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